• Omnis desktop solution •
Distinguished ticketing and CRM solutions provider drives efficiencies and profitability
for non-profit arts & entertainment venues for a sliver of competitors’ cost
The Challenge: Calgary-based Arts Management Systems Ltd. (AMS), which provides arts, entertainment and sports venues with extensive, integrated software-based online and back office solutions, has used Omnis Studio for over three decades to rapidly develop its Theatre Manager product to meet customers’ evolving needs. Leveraging its ability to provide a comprehensive solution for managing mission-critical needs in-house vs. outsourcing to commission-based providers, AMS enables venues to cut costly external fees to better serve customers and apply total ticket revenues toward the organization’s internal needs.
Theatre Manager provides venues with extensive security, reporting and marketing analysis along with numerous features, including:
- Integrated Web Sales with choose your own seats
- Graphical seating maps
- Credit Card processing & POS
- Fundraising (donations and gifts)
- Subscription management
- Mailing list management
- Facility Management
- Volunteer management and scheduling
- Artist Management
- Project management
Theatre Manager is used by more than 300 leading non-profit arts and entertainment venues in North America, with over $600m combined annual ticket sales, including Proctors in Schenectady, New York, The Egg in Albany, New York, and the Citadel Theatre in the Chicago metro area. Recently, the Saratoga Performing Arts Center (SPAC) finished its 20-year relationship with Ticketmaster in favor of Theatre Manager, potentially saving SPAC’s customers over $1 million annually.
Theatre Manager has consistently scored favorably in independent customer satisfaction surveys, including those conducted by the Arts Management and Technology Laboratory at Carnegie Mellon University. Further details are available in the latest reports on the AMS products page at artsman.com/products. In May 2016, Proctors Theater held its Theatre Manager First National Conference in Schenectady, New York, a user-hosted event aimed at employees and volunteers engaged in box office, marketing, patron development, accounting, web sales, ticket scanning, database and server management. The event followed five previous regional conferences for the Northeast, expanding to meet growing interest from users and potential users of Theatre Manager across the United States and Canada.
The mission for Arts Management Systems is to assist the entertainment industry to improve its effectiveness, efficiency, and profitability through implementation of advanced information management. Theatre Companies, Arts Festivals, Race Tracks, Movie Theatres, Film & Music Festivals, Hockey Arenas, Basketball Teams and Tennis Tournaments in North America, Australia, and New Zealand have been using their software since 1986.
In addition to Omnis Studio’s broad capabilities for rapid development across multiple platforms and database systems, AMS cites Omnis’ customer service for maintaining its decades-long relationship. When Theatre Manager users approached AMS with requests regarding needs to meet new security requirements from credit card companies, the Omnis team quickly turned over new features to enable AMS to make the required update within a few days.
“We chose to rewrite Theatre Manager from the ground up using Omnis Studio because we wanted to take full advantage of Object Orientation, provide a rich interface and support ticket sales over the internet. Studio allowed us to do it with a common toolset and have our business logic in one place,” says Doug Easterbrook, Founder and President of Arts Management Systems Ltd. “Most of all, we have always been cross-platform which is perhaps one of the single greatest features provided by Omnis Studio. The Omnis support team is fantastic to work with because they are so willing to add enhancements. I could go on… “