We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.
This policy applies if you interact with us through offices, over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”).
If you don’t want to read all the detail, here are the things we think you’d really want to know:
When we say ‘we’ or ‘us’ in this policy, we’re referring to the separate and distinct legal entities that make up the Omnis Software Group.
The companies which make up the Omnis Software group currently are:
We may add further companies in the future. When we do so, we will update this notice.
Whenever we process your personal information we have to have something called a “legal basis” for what we do. The different legal bases we rely on are:
There are a number of ways in which we use your personal information, depending on how you interact with us. If you do not provide your information to us, then we will be unable to interact with you in that way – for example, if you do not provide your name, address and account details when purchasing one of our products, we will not be able to sell you that product as we would be unable to process your payment or deliver the product to you. We may use your information in the following ways:
To provide our products and services – we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services, thank you. Following this, we need to provide them to you, process your payment. And we need to use your details to do all this.
Analytics and profiling – we use your personal information for statistical analysis and to help us understand more about users of our systems. This helps us to serve you better and to find ways to improve our services and website.
Contacting you – we use your personal information to contact you: either to conduct market research or to contact you about products and services from us. We may also contact you in relation to any questions you have raised with us or to discuss the status of your service agreements with us.
We may gather information about your computer for our services, and to provide statistical information regarding the use of our website. Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the website so that we can continue to develop and improve this website.
We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser that enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our website.
The Omnis Software Group – we will share your personal information in certain circumstances with the other companies within the Omnis Group, and our official distributors (Software Products Italia and The DLA Group), so that we can provide you with a high quality and tailored service (including relevant marketing) across our Group.
Our service providers – we work with partners, aggregators and agencies so that they can help us provide the products and services you require from us. These third parties process your personal information on our behalf and are required to meet our high standards of security before doing so. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. These third parties include:
Other organisations and individuals – we may share your personal information in certain scenarios. For example:
We would like to tell you about the great offers, ideas, products and services of the Omnis Group from time to time that we think you might be interested in. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means.
We won’t send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages. If you wish to opt out of marketing messages, you can do so by visiting: www.omnis.net/unsubscribe/
Please note that it can take a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may already be in transit.
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Us” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.
We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:
If you would like to exercise one of your rights as set out in the “Your rights” or sections above, or you have a question or a complaint about this policy, or the way your personal information is processed, please contact us by one of the following means:
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.
Omnis Software Limited is registered in England and Wales. Registered Number 1474483. Registered Office: Carlton Park House, Carlton Park Estate, Saxmundham IP17 2NL. VAT registration number: [GB 281 4384 94]
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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
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